When you contact us about a three-day Uluru tour, you trust us with some personal details. This page explains, in plain English, what we collect, why we need it, when we pass it to an independent tour operator and how you can reach us with a privacy question. We handle personal information in line with Australian privacy requirements.
Details
01 · WHAT WE COLLECT
We’re an Australian-based travel business in Alice Springs. We help travellers discover, compare and book tours run by independent Australian tour operators, so most of the information we hold comes straight from you.
Enquiry details
When you send an enquiry through our contact page, the form asks for your name, email and message (required), and optionally your phone, location, subject, budget and timeframe. Please don’t include sensitive information like health details unless it’s genuinely relevant to your trip.
Email and phone conversations
If you email or call us, we keep the details you give us so we can follow up on your question and keep track of the conversation.
Booking details
If you go ahead with a tour, we may need further information to arrange the booking with the operator, such as traveller names and preferred travel dates.
Why we use it
We use your information to answer your enquiry, help you compare suitable three-day Uluru tours, check current availability with operators and arrange a booking you’ve asked for. No payment is taken through the enquiry form.
02 · SHARING WITH OPERATORS
The tours we feature are delivered by independent Australian tour operators, not by us. To check availability or arrange a booking, we may need to pass relevant details to the operator running that tour.
These are the details needed to arrange the booking, such as traveller names, travel dates and any requirements you’ve asked us to pass on. The operator then handles that information under its own privacy practices, which you can ask the operator about directly.
You can learn more about how we work with operators on Our Role & Independent Operators.
03 · STORAGE
Enquiries sent through our website are stored privately within the website’s own management system. They’re not sent automatically to outside marketing or payment services.
04 · CARE
We aim to look after personal information with care, so it’s used to help with your enquiry or booking.
05 · TIME
We keep information only for as long as it’s needed to help you and to meet any legal obligations. After that, we take reasonable steps to delete it or make it unidentifiable.
Choice
06 · YOUR CHOICES
You can ask to see the personal information we hold about you, ask us to correct anything that’s out of date or wrong, or ask us to delete details we no longer need. We may need to confirm who you are before we act on a request.
If you have a concern about how we’ve handled your information, please tell us first so we can look into it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
A QUICK CHECKLIST
Ask what we hold about you
Request a correction
Ask us to delete details we no longer need
Ask an operator about its own privacy practices
07 · PRIVACY QUESTIONS
For any privacy request or question, send us a message through the Contact & Enquiries page, email [email protected] or call +61 493 448 966. We’re based in Alice Springs, Northern Territory, and you can reach us 9:00 to 17:00, seven days a week. How bookings themselves work is set out in our Booking Terms & Conditions.
